Returns, defects and warranty
What is covered, for how long, and what the QC approval step means for both sides.
Short answer
Every watch is photographed before it ships: you have 24 hours to approve or reject the QC frames, and a rejected unit is replaced or refunded. After delivery, defects or transit damage must be reported within 48 hours and are resolved by replacement, partial refund or full refund. The movement carries a 30-day warranty from delivery, covering mechanical faults only. An unworn, unmodified watch can be returned within 7 days for a refund minus a 10% restocking fee; the buyer pays return shipping.
Checked on 2026-10-22 against the pages and catalogue data on this site.
What does the QC approval step commit me to?
Before any watch is shipped, a set of QC photographs is provided for review. You have 24 hours to approve or reject them; a rejection is met with an alternative unit or a full refund.
Once you approve the frames and the watch ships, returns based on characteristics visible in those frames — dial alignment, bezel pip position, cyclops alignment — are not accepted.
What if the watch arrives defective or damaged?
Contact us within 48 hours of delivery. We evaluate the issue and resolve it one of three ways: a replacement unit (subject to availability), a partial refund for repairable issues, or a full refund for irreparable defects. Photos or video of the fault may be required.
What does the movement warranty cover?
All watches carry a 30-day movement warranty from the date of delivery, covering mechanical defects that affect timekeeping or function.
It does not cover: water exposure (unless the watch was tested and confirmed waterproof), physical shock or impact, normal wear, magnetic exposure, or work by third parties.
What about lost or seized parcels?
Tracking must show no movement for 15 or more business days before a lost claim can be filed. Once the carrier confirms the loss we reship or refund.
Customs seizure is the destination country’s decision; we reship once at no cost, but the shipping destination remains the buyer’s responsibility.
What cannot be returned?
- Watches approved through QC frames and shipped, unless defective
- Custom or specially sourced items
- Watches worn, resized or modified by the buyer
- Items returned more than 14 days after delivery
How are refunds paid?
Approved refunds are processed within 5–7 business days to the original payment method. Shipping fees are non-refundable unless the error was ours. Crypto refunds are returned at the same coin value as the original payment.
How do I start a claim?
Use the contact page or email us with the order number, a description of the issue, and photos or video. Claims are answered within 24 hours on business days.
Before you order
Want the QC frames — and the final price?
Send the reference and we reply with the frames of the actual watch and the price on the bracelet.